H.R. Global

	Philosophy
	Excellence is just not uttered but nurtured practically in H. R. Infracon Ltd. We acquire what we assure to our clients. H. R. Infracon Ltd. aces up the challenge to approach in an organized and systematic way.

Profile

H. R. Infracon Ltd provides a highly professional and secure Back Office Processing (BPO) services to both corporate and retail customers. We always use state of art electronic communications and computer systems to serve you better

What you can expect from us

Excellent support
Fast turnaround of your project
Cost savings and revenue increase
Significant improvement in the quality and productivity of your business

	Our Objectives
	We think the cost of acquiring a new customer is five times the cost to hold back an old one. To manage your customer interaction in the best possible way, we will first conduct an on site process analysis to fully clear up your particular needs and requirements so as to serve better.

We make it easy for you to work with us

We strive to make customers comfortable with outsourcing to India by making the process seamless and hassle-free. The O2I team is willing to go the extra mile by ensuring that we are always there for our customers. A Customer Engagement team to service our customers 24 hours a day A dedicated team that is focused on project management

Our Portfolio

We have managed numerous outsourcing ventures ranging from call center and healthcare services to CAD, engineering and Research/analysis services. Read our success stories and contact us for your requirements.

Our Strengths

Understanding your needs
Excellent communication skills - good command over both written and spoken English
Outsourcing expertise - streamlined 5-step process
Deep domain knowledge in diverse fields
Six years of experience in serving global customers
Excellence in executing short and long-term projects to your specific requirements
Strategic location in Bangalore - the center of outsourcing action
Exploiting the full potential of the internet to get and execute projects

Our Team

We've got a talented bunch of management graduates, business analysts, customer service representatives, sales and marketing professionals, in our energetic team.
Our people have a keen understanding of all the nuances of the BPO domain. They have extensive experience in the ITES segment, having worked in Operations and Business Development in Senior Management roles.
Our management team is a melting pot of talent and experience, drawn from a variety of fields. Their valuable exposure to the workings of international markets helps them clearly understand the global perspectives of our customers.

Our Expertise

We provide complete outsourcing solutions through a unique
5-stage process:

Situation Analysis - We analyze your requirements and identify the "outsource-able" components.
Trial Program - We will carry out a trial program even before the contract is signed.
Transition Management - We ensure flawless performance during critical phases when your project is moved offshore.
Project Management - We manage both the business and the execution aspects of your project.
Customer Relationship Management - We make it easy for you to do business with us.

Quality

The Quality framework at O2I is driven by processes based on Six Sigma principles and standards.
Infrastructure and security
We have state-of-the-art computing and communication technology with UPS for power backup and our own power generator in the event of power failure. Our Internet and telecom technologies in the Bangalore BPO center provide the perfect platform for customer service and support on par with industry standards. We use some of the latest security technologies to ensure data integrity for our customers.
Confidentiality and privacy
We at O2I are sensitive to customer concerns and ensure absolute confidentiality and privacy of any information that is given to us. Customers can specify their preferred method of contact with us and we will not disclose their identity without their expressed or written consent.

Our Philosophy

Our work doesn't begin and end with the execution of our customer's project. Our vision is to be a world class outsourcing company and at the heart of this vision, lies the core concept of responsibility. At O2I, we believe we are responsible - to our customers, to our employees, and to society at large. Sharing our knowledge and expertise to create value is our ultimate goal.
Our service delivery is just the beginning of our relationship with our clients

Philosophy